FeaturesPricingFAQAboutDownload

Terms of Service

Effective Date: 2026-04-05

Table of Contents

  1. Agreement to Terms
  2. Description of Service
  3. Eligibility
  4. Account Registration
  5. Subscriptions and Billing
  6. AI-Generated Content
  7. OBD-II Diagnostics
  8. Website-Specific Terms
  9. Acceptable Use
  10. Intellectual Property
  11. User-Generated Content
  12. Third-Party Links, Content, and Software
  13. Privacy
  14. Disclaimers
  15. Limitation of Liability
  16. Indemnification
  17. Termination
  18. Dispute Resolution and Arbitration
  19. Export Compliance
  20. Beta and Preview Features
  21. App Store Terms
  22. General Provisions
  23. Changes to These Terms
  24. Contact Information

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RB ZILLA LLC ("we," "us," or "our"), governing your access to and use of the Kaiju Mechanic mobile application for iOS and Android (the "App"), the website at www.kaijumechanic.com (the "Website"), and all related services, features, and content (collectively, the "Service").

By downloading, installing, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and others who access the Service, whether through the App, the Website, or any other means.

2. Description of Service

Kaiju Mechanic is an AI-powered vehicle management platform consisting of:

Mobile Application (iOS and Android)

  • AI Assistant — An artificial intelligence-powered conversational assistant that answers vehicle-related questions, analyzes diagnostic data, and provides general automotive information.
  • Maintenance Tracking — Tools to log, schedule, and track vehicle maintenance history and upcoming service intervals.
  • Document Scanning — Optical character recognition (OCR) to scan, digitize, and organize vehicle-related documents such as repair receipts, service records, and invoices.
  • Photo Analysis — AI-powered visual analysis of vehicle components, damage, or issues you photograph.
  • OBD-II Diagnostics — Optional live vehicle diagnostics via a compatible OBD-II adapter (sold separately, not manufactured or sold by us). Compatible with 1996 and newer vehicles equipped with a standard OBD-II port.
  • Vehicle Profiles — Storage of vehicle information including make, model, year, VIN, and associated records.
  • Cloud Sync — Synchronization of vehicle data across devices (available on paid subscription tiers).

Website (www.kaijumechanic.com)

  • Marketing and informational content about the Kaiju Mechanic App.
  • A contact form for general inquiries.
  • Links to legal documents (Privacy Policy, Cookie Policy, Terms of Service).
  • A link to our data subject access request (DSAR) form.
  • The Website does not offer user accounts, login functionality, or access to App features.

The Service is designed to assist vehicle owners with general automotive information management. It is not a substitute for professional automotive diagnosis, inspection, or repair. See Sections 6, 7, and 14 for important limitations.

Safety: Do not use the Kaiju Mechanic App while operating a motor vehicle. All features — including the AI assistant, OBD-II diagnostics, document scanning, and photo analysis — must only be used while the vehicle is safely parked or at a complete stop in a safe location.

3. Eligibility

You must be at least 13 years of age (or 16 where required by applicable law) to use the Service. If you are under 18 (or the age of majority in your jurisdiction), you may use the Service only with the consent of a parent or legal guardian. By using the Service, you represent that you meet these eligibility requirements and, if applicable, that your parent or guardian has consented to your use of the Service and agrees to these Terms on your behalf.

4. Account Registration

4.1 Account Creation

Certain App features require you to create an account. You may register using your email address and a password, or through a supported social login provider (Google or Apple). You are responsible for providing accurate registration information and keeping it current.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not you authorized them. You agree to immediately notify us at [email protected] if you become aware of any unauthorized use of your account or any other breach of security.

4.3 Account Restrictions

You may not:

  • Create more than one account per person.
  • Share your account credentials with any third party.
  • Transfer your account to another person without our prior written consent.
  • Create an account on behalf of someone else without their permission.

We reserve the right to suspend or terminate any account that we reasonably believe violates these Terms.

5. Subscriptions and Billing

5.1 Subscription Plans

The App is offered on a free tier and one or more paid subscription tiers. Subscription tiers, prices, included features, and usage limits are displayed within the App at the time of purchase and may change at any time. By subscribing, you agree to the price and tier definitions shown to you at the point of purchase.

Subscription features, pricing, and tier names are subject to change. Current pricing is always displayed within the App at the time of purchase.

5.2 Billing Through App Stores

All paid subscriptions are processed exclusively through the Apple App Store (for iOS) or Google Play Store (for Android) as in-app purchases. We do not collect, process, or store your payment card information. Your purchase is subject to the payment terms and policies of the applicable app store.

By subscribing, you authorize the applicable app store to charge the subscription fee to your app store account on a recurring basis (monthly or annually, depending on the plan you select) until you cancel.

5.3 Subscription Management and Cancellation

You manage your subscription — including upgrades, downgrades, and cancellations — through your device's app store settings:

  • Apple: Settings > [Your Name] > Subscriptions
  • Android: Google Play Store > Menu > Subscriptions

Cancellation takes effect at the end of your current billing period. You retain access to paid features until the period you have already paid for expires. We cannot process cancellations, issue refunds, or modify billing on your behalf — these actions must be performed through the app store.

5.4 Refunds

Refund eligibility and processing are governed entirely by the policies of the Apple App Store or Google Play Store, as applicable. To request a refund, contact the app store through which you made your purchase:

We do not have the ability to issue refunds for app store purchases.

5.5 Free Tier

The Free tier provides limited access to App features at no cost. We reserve the right to modify the features and limits available on the Free tier at any time. The Free tier is provided on an "as available" basis and does not create any entitlement to continued free access.

5.6 AI Credits

AI credits are allocated on a monthly basis according to your subscription tier. Unused credits do not roll over to the following month. Credits are non-transferable and have no monetary value. We reserve the right to adjust credit allocations with reasonable notice.

5.7 Price Changes

We may change subscription pricing at any time. Price changes for existing subscribers take effect at the start of the next billing period following notice. The applicable app store will notify you of price changes in accordance with its policies, and you will have the opportunity to cancel before the new price takes effect.

6. AI-Generated Content

6.1 Nature of AI Content

The Kaiju Mechanic AI assistant uses artificial intelligence to generate responses to your vehicle-related questions and to analyze diagnostic data, documents, and photos you provide. AI-generated content is produced by machine learning models and is not reviewed, verified, or approved by a human before being presented to you.

6.2 No Professional Advice

AI-generated content is for general informational purposes only. It does not constitute and must not be relied upon as:

  • Professional mechanical, automotive, or engineering advice.
  • A professional vehicle inspection, diagnosis, or repair recommendation.
  • A substitute for the judgment of a qualified, licensed mechanic or automotive technician.
  • Advice regarding vehicle safety, roadworthiness, or fitness for operation.
  • Legal, financial, insurance, or warranty advice related to your vehicle.

6.3 Accuracy Limitations

AI-generated responses may be inaccurate, incomplete, outdated, or misleading. The AI assistant may:

  • Provide incorrect information about vehicle specifications, part numbers, torque values, fluid capacities, or repair procedures.
  • Misidentify or misinterpret diagnostic trouble codes (DTCs) or sensor data.
  • Fail to identify safety-critical issues or may understate the severity of a problem.
  • Generate responses that appear confident but are factually wrong.
  • Provide information that is correct for one vehicle but incorrect for yours.

6.4 Your Responsibility

You are solely responsible for independently verifying any information provided by the AI assistant before acting on it. You assume all risk associated with your use of or reliance on AI-generated content. You agree that you will not undertake any vehicle repair, maintenance procedure, or safety-related action based solely on AI-generated content without first verifying the information through a qualified mechanic or your vehicle's official service documentation. Without limiting this obligation, you should:

  • Consult a qualified mechanic for any safety-related concern, warning light, unusual noise, or performance issue.
  • Verify part numbers, specifications, and repair procedures against your vehicle's official service manual or manufacturer documentation.
  • Never attempt a repair or maintenance procedure based solely on AI-generated instructions if you are not trained and equipped to perform it safely.

6.5 No Warranty on AI Output

We make no warranty, express or implied, regarding the accuracy, completeness, reliability, suitability, or safety of any AI-generated content. See Section 14 (Disclaimers) for additional limitations.

6.6 AI Training

Your prompts and conversations with the AI assistant are processed by a third-party AI model provider. Under our agreement with that provider, your data submitted through the API is not used to train or improve their models. For details on what data is shared with our service providers, see our Privacy Policy.

7. OBD-II Diagnostics

7.1 General

OBD-II diagnostic features allow you to read data from your vehicle's onboard diagnostic system using a compatible third-party OBD-II adapter (sold separately, not manufactured, sold, or endorsed by us). These features are optional and require a 1996 or newer vehicle with a standard OBD-II port.

7.2 Informational Use Only

OBD-II diagnostic data displayed in the App — including diagnostic trouble codes (DTCs), live sensor readings, freeze-frame data, and any AI analysis of that data — is provided for informational purposes only. This data:

  • Is not a substitute for a professional vehicle inspection or diagnosis performed by a qualified mechanic using professional-grade diagnostic equipment.
  • May not reflect the complete state of your vehicle. The OBD-II standard covers a limited subset of vehicle systems, primarily emissions-related components. Many vehicle systems (brakes, steering, suspension, tires, body, and certain drivetrain components) are not monitored by OBD-II.
  • May be incomplete, delayed, or inaccurate due to adapter compatibility issues, communication errors, vehicle-specific protocol variations, or limitations in the OBD-II standard itself.

7.3 No Responsibility for Vehicle Damage

We are not responsible for any damage to your vehicle, injury to any person, or any other loss or harm arising from:

  • Your use of or reliance on OBD-II diagnostic data displayed in the App.
  • Actions you take (or fail to take) based on diagnostic information, AI analysis of diagnostic data, or the absence of a diagnostic warning.
  • Clearing diagnostic trouble codes through the App or adapter.
  • Physical damage to your vehicle's OBD-II port or electrical system caused by the adapter or the connection process.
  • Continued operation of a vehicle that displays diagnostic warnings or fault codes.

7.4 Third-Party Adapters

We do not manufacture, sell, warrant, or endorse any OBD-II adapter. Adapter compatibility, performance, and safety are the responsibility of the adapter manufacturer. Issues with adapter hardware, firmware, or Bluetooth/Wi-Fi connectivity are outside the scope of our support.

7.5 Safety Warning

If your vehicle displays a warning light, makes unusual noises, emits unusual smells, or exhibits any change in handling or performance, stop driving as soon as it is safe to do so and consult a qualified mechanic immediately. Do not rely on the App to determine whether your vehicle is safe to operate.

8. Website-Specific Terms

8.1 Website Use

The Website at www.kaijumechanic.com provides marketing information, legal documents, and a contact form. The Website does not require or offer user accounts. You may browse the Website without creating an account.

8.2 Contact Form

The Website includes a contact form for general inquiries. By submitting the contact form, you agree to provide accurate information and to use the form only for legitimate inquiries related to the Service. You agree not to use the contact form to:

  • Send unsolicited commercial messages, spam, or bulk communications.
  • Submit false, misleading, or fraudulent information.
  • Harass, threaten, or abuse our staff or other users.
  • Submit content that is illegal, defamatory, obscene, or otherwise objectionable.

We reserve the right to disregard contact form submissions that violate these terms.

8.3 Cookies and Consent

The Website uses cookies and similar technologies as described in our Cookie Policy. Non-essential cookies (such as analytics cookies) are not activated until you provide consent through our cookie consent banner. You may manage your cookie preferences at any time using the "Consent Preferences" button in the Website footer.

8.4 Website Availability

The Website is hosted on Cloudflare Pages. We make reasonable efforts to keep the Website available but do not guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9. Acceptable Use

9.1 General Restrictions

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to reverse-engineer, decompile, disassemble, or derive the source code of the App, except to the extent that such restriction is expressly prohibited by applicable law.
  • Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure, including servers, networks, or connected systems.
  • Use automated tools, bots, scrapers, or crawlers to access, extract data from, or interact with the Service, except as expressly permitted.
  • Circumvent, disable, or interfere with any security, access control, rate-limiting, or usage-limiting feature of the Service.
  • Share, sell, sublicense, or transfer your account credentials, subscription entitlements, or AI credits to any third party.
  • Misrepresent diagnostic results, AI-generated content, or any other information obtained from the Service.
  • Use the Service to generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
  • Use the AI assistant to attempt to generate content unrelated to vehicle management, automotive information, or the intended scope of the Service.

9.2 Enforcement

We reserve the right to investigate suspected violations and to take appropriate action, including suspending or terminating your access, removing content, or reporting illegal activity to law enforcement.

10. Intellectual Property

10.1 Our Intellectual Property

All content, features, functionality, software, designs, text, graphics, logos, icons, and trademarks comprising the Service are owned by RB ZILLA LLC or our licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. "Kaiju Mechanic" and associated logos are trademarks of RB ZILLA LLC.

10.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use. This license does not include the right to:

  • Modify, copy, distribute, or create derivative works based on the Service or any part of it.
  • Use the Service or any content from it for any commercial purpose without our prior written consent.
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices.

10.3 Feedback

If you provide us with suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, modify, and incorporate that Feedback into the Service without obligation to you.

11. User-Generated Content

11.1 Your Content

You retain ownership of the content you create and upload to the Service, including vehicle data, maintenance records, documents, photos, and AI conversation inputs ("Your Content"). By uploading Your Content, you grant us a limited license to store, process, display, and transmit Your Content solely for the purpose of providing the Service to you.

11.2 Content Restrictions

You are solely responsible for Your Content. You represent and warrant that you own or have the necessary rights to upload Your Content and that it does not violate any third party's intellectual property, privacy, or other rights.

11.3 Content Removal

We do not routinely monitor Your Content, but we reserve the right to remove or disable access to any content that we determine, in our sole discretion, violates these Terms or applicable law.

12. Third-Party Links, Content, and Software

12.1 Third-Party Links

The Service may contain links to third-party websites, services, or resources that are not owned or controlled by us. We do not endorse and are not responsible for the content, accuracy, privacy practices, or availability of any third-party website or service. Your interactions with third-party websites are governed by those third parties' terms and policies. We encourage you to review those terms before engaging with any third-party service.

12.2 Third-Party Services

The Service integrates with third-party services as described in our Privacy Policy. Your use of those third-party services is subject to their respective terms of service and privacy policies.

12.3 Open-Source and Third-Party Software

The App may contain open-source software components and third-party libraries, each of which is subject to its own license terms. A list of open-source licenses used in the App is available within the App's settings or upon request. Nothing in these Terms limits any rights you may have under applicable open-source licenses, nor do these Terms grant you rights that supersede the terms of any applicable open-source license.

13. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, share, and protect your personal information. Our Cookie Policy describes how we use cookies and similar technologies on the Website. By using the Service, you acknowledge that you have read and understood both policies.

To exercise your privacy rights (access, deletion, correction, portability, or opt-out of data sale/sharing), please use our data request form at https://www.kaijumechanic.com/privacy/data-request or email [email protected].

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
  • THE RESULTS OBTAINED FROM THE SERVICE (INCLUDING AI-GENERATED CONTENT AND OBD-II DIAGNOSTIC DATA) WILL BE ACCURATE, RELIABLE, OR COMPLETE.
  • ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.
  • THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR OBD-II ADAPTER, VEHICLE, DEVICE, OR OPERATING SYSTEM VERSION.

KAIJU MECHANIC IS NOT A LICENSED AUTOMOTIVE REPAIR FACILITY, MECHANIC, OR AUTOMOTIVE ENGINEERING SERVICE. WE DO NOT PROVIDE PROFESSIONAL MECHANICAL ADVICE, VEHICLE INSPECTIONS, OR REPAIR SERVICES. NO INFORMATION PROVIDED THROUGH THE SERVICE — WHETHER GENERATED BY AI, DERIVED FROM OBD-II DATA, OR OTHERWISE — CONSTITUTES PROFESSIONAL AUTOMOTIVE ADVICE.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE, AND ANY RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICE, IS AT YOUR SOLE RISK.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the extent permitted by applicable law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RB ZILLA LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY;
  • COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
  • PERSONAL INJURY OR PROPERTY DAMAGE (INCLUDING VEHICLE DAMAGE) ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE, AI-GENERATED CONTENT, OR OBD-II DIAGNOSTIC DATA;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS ($50.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless RB ZILLA LLC, its officers, directors, members, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of or access to the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Your violation of any third party's rights, including intellectual property, privacy, or publicity rights.
  • Actions you take (or fail to take) based on AI-generated content, OBD-II diagnostic data, or any other information obtained through the Service.
  • Your Content or any content you submit, upload, or transmit through the Service.

This indemnification obligation survives termination of these Terms and your use of the Service.

17. Termination

17.1 Termination by You

You may stop using the Service at any time. To delete your account, use the account deletion option in the App's settings. To cancel a paid subscription, follow the instructions in Section 5.3. Account deletion is permanent and irreversible.

17.2 Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

  • Violation of these Terms or our Acceptable Use policy (Section 9).
  • Conduct that we reasonably believe is harmful to other users, third parties, or us.
  • Requests by law enforcement or government agencies.
  • Extended periods of inactivity (subject to the inactive account policy described in our Privacy Policy).

Where practicable, we will provide notice before termination. However, we reserve the right to terminate access immediately and without notice for serious violations.

17.3 Effect of Termination

Upon termination:

  • Your right to access and use the Service ceases immediately.
  • We are not obligated to retain Your Content. We recommend exporting your data before deleting your account.
  • Provisions of these Terms that by their nature should survive termination will survive, including Sections 6 (AI-Generated Content), 7 (OBD-II Diagnostics), 10 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), and 18 (Dispute Resolution).

18. Dispute Resolution and Arbitration

18.1 Governing Law

These Terms and any disputes arising out of or related to them or the Service are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles.

18.2 Informal Resolution

Before initiating any formal dispute resolution, you and we agree to attempt to resolve any dispute informally. You agree to contact us at [email protected] with a written description of the dispute, including your name, the nature of the dispute, and the relief you seek. We will attempt to resolve the dispute within 60 days of receiving your notice. If the dispute is not resolved within that period, either party may proceed as set forth below.

18.3 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution shall be resolved by binding arbitration, rather than in court, except as set forth in Section 18.5.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be York County, South Carolina. The arbitrator may conduct hearings by teleconference, videoconference, or in person in York County, SC, at the arbitrator's discretion.

The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award the same damages and relief that a court could award under applicable law.

18.4 Arbitration Fees

If your claim does not exceed $10,000, we will reimburse your arbitration filing fees and will not seek recovery of our attorneys' fees and costs in arbitration, provided your claim is not found to be frivolous.

18.5 Exceptions to Arbitration

The following disputes are excluded from the arbitration requirement:

  • Small claims court: Either party may bring an individual action in small claims court in York County, South Carolina (or the county where you reside, if different), provided the dispute falls within the court's jurisdictional limits.
  • Injunctive relief: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18.6 Class Action Waiver

YOU AND RB ZILLA LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and we agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding.

18.7 Opt-Out of Arbitration

You have the right to opt out of the binding arbitration and class action waiver provisions of this Section 18. To opt out, you must send a written notice to us within 30 days of the date you first accept these Terms (or within 30 days of the effective date of any material change to this Section 18). Your opt-out notice must be sent to:

RB ZILLA LLC Attn: Legal — Arbitration Opt-Out 116 E Main St, Suite 201 Rock Hill, SC 29730

Or by email to: [email protected] with the subject line "Arbitration Opt-Out"

Your notice must include your full name, the email address associated with your account (if applicable), and a clear statement that you wish to opt out of the arbitration and class action waiver provisions. If you opt out, you and we agree to resolve disputes exclusively in the state or federal courts located in York County, South Carolina, and you consent to personal jurisdiction in those courts.

18.8 Severability of Arbitration Provisions

If any part of this Section 18 is found to be unenforceable, the remainder of this Section 18 shall continue to apply. If the class action waiver in Section 18.6 is found to be unenforceable with respect to a particular claim, then the entirety of this Section 18 (other than this severability clause) shall be deemed void with respect to that claim only, and the claim shall proceed in court subject to the governing law and venue provisions of this section.

18.9 EU/UK Consumer Carve-Out

Sections 18.3 (Binding Arbitration), 18.6 (Class Action Waiver), and 18.7 (Opt-Out of Arbitration) do not apply to consumers located in the European Union or the United Kingdom. If you are an EU or UK consumer, you may bring proceedings in the courts of your country of residence in accordance with applicable consumer protection laws, including Regulation (EU) No 1215/2012 (Brussels I Recast). Nothing in these Terms limits your rights under mandatory consumer protection laws in your jurisdiction.

18.10 Time Limitation

Any claim arising out of or related to these Terms must be filed within one (1) year after the cause of action accrues, or the claim is permanently barred. This limitation does not apply to consumers located in the European Union or United Kingdom where mandatory consumer protection laws provide longer limitation periods.

19. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations (EAR) and sanctions programs administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods, and that you are not listed on any U.S. government list of prohibited or restricted parties.

20. Beta and Preview Features

We may offer access to features, tools, or services that are designated as "beta," "preview," "experimental," or similar labels ("Beta Features"). Beta Features are provided for testing and feedback purposes and may be modified, suspended, or discontinued at any time without notice.

Beta Features are provided "AS IS" without any warranty. We make no commitment regarding the availability, reliability, accuracy, or performance of Beta Features. Beta Features may contain bugs, errors, or security vulnerabilities. You use Beta Features at your own risk.

Data created or stored using Beta Features may not be preserved if the Beta Feature is modified or discontinued. We recommend that you do not rely on Beta Features for critical vehicle records.

21. App Store Terms

21.1 Apple App Store

If you download the App from the Apple App Store, the following additional terms apply:

  • These Terms are between you and RB ZILLA LLC, not Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
  • The license granted to you in Section 10.2 is limited to a non-transferable license to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms of Service.
  • Apple has no obligation to provide maintenance or support services for the App.
  • In the event of a failure to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
  • Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
  • In the event of any third-party claim that the App or your possession or use of the App infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defense, settlement, or discharge of any such claim.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21.2 Google Play Store

If you download the App from the Google Play Store, the following additional terms apply:

  • These Terms are between you and RB ZILLA LLC, not Google LLC ("Google"). Google is not responsible for the App or its content.
  • Your use of the App is subject to the Google Play Terms of Service.
  • Google is not responsible for providing support or handling warranty claims for the App.
  • Google is not responsible for addressing any claims by you or any third party relating to the App.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and RB ZILLA LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

22.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any provision is effective only if in writing and signed by an authorized representative of RB ZILLA LLC.

22.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.

22.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, acts of government, pandemics, labor disputes, internet or telecommunications failures, cyberattacks, or disruptions to third-party services on which the Service depends.

If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected subscription upon written notice. In such case, we will provide a prorated refund for any prepaid fees covering the period after termination.

22.6 Notices

We may provide notices to you through the App, by email to the address associated with your account, or by posting on the Website. Notices to us must be sent by email to [email protected] or by mail to the address in Section 24.

22.7 Headings

Section headings are for convenience only and have no legal effect.

22.8 No Third-Party Beneficiaries

Except as expressly stated in Section 21 (App Store Terms), these Terms do not create any third-party beneficiary rights.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, our business practices, or applicable law. When we make material changes, we will:

The effective date at the top of this document identifies the current version. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Service and, if applicable, delete your account.

24. Contact Information

If you have questions about these Terms, please contact us:

RB ZILLA LLC

For legal notices, please send a copy to the mailing address above marked "Attn: Legal."

These Terms of Service are effective as of April 5, 2026. For prior versions, please contact us at [email protected].